top of page

The Specified Commercial Act

Manufacturing company mail orderOperating company

Necessary charges other than product price

About consumption tax

About defective products

Kitanosasa Co., Ltd.
Masayuki Kuroda 
60 Nakaashihoro, Ashoro-cho, Ashoro-gun, Hokkaido 089-3723,Japan
TEL: +81-156-25-7080  FAX: +81-156-25-3186

Email address:

・Convenience store payment fee ・Bank transfer fee
・Consumption tax (displayed included in product price)
・If shipping charges apply
(Additional shipping charges may apply to Okinawa, remote islands, and some areas)

The listed sales price includes consumption tax.

Please contact us within 3 days after receiving the item so that we can exchange the item. (Due to the nature of the products we handle) *Please see below for returns and exchanges.

  • We will not accept returns or exchanges in the following cases.

  • Products that have been delivered for more than 3 days

  • Products used by customers

  • Products that have been soiled or damaged by the customer

●Shipping fee *Price includes tax.
(Sagawa Express, Yamato Takkyubin, Yu-Pack, Yu-Packet, etc. will be delivered using traceable delivery methods)
*Customers cannot choose the delivery company.

*Additional shipping charges may apply to Okinawa, remote islands, and some areas even for free shipping items.

*Please note that some items may be delivered from a Kanto warehouse.

Payment method

Delivery method

About product shipping

About returns and exchanges

About product warranty

●Credit card (VISA, Mastercard, AMEX, JCB)
●Bank transfer
​●Convenience store (prepayment)
   Daily Yamazaki/Seikomart

We will ship by Japan Post, Sagawa Express, or Yamato Express.

We will ship within 2-4 business days after confirming your order.
(It may vary depending on the payment method)
Specified delivery date and time You cannot specify the delivery date.

Due to the nature of food products, we generally do not accept returns.
We take great care in handling our products, but if the product is delivered incorrectly, is defective, or has any other defects, we will exchange it for a non-defective item.
Please contact us within 3 days after receiving the item and return the item with the shipping charges paid on delivery. Also, please be sure to contact us by phone, email, or contact form before returning the item.
(Please note that we cannot accept returns of defective items after all items have been eaten, or returns of defective items that have been thrown away.)
We also do not accept cancellations after the product has been shipped.

Although we pay close attention to the quality of the product, in the unlikely event that the product is different from what you ordered, or if there is a quality problem such as damage or damage to the product, please contact us.

bottom of page